Enterprise Operations Simulator

Case Study: Enterprise Operations Simulator
Program Type: Limited-capacity client program
Domain: Internal operations and decision support

Process

We modeled realistic operational lanes: triage, escalation, policy interpretation, and report finalization. Each lane included adversarial perturbations so agents had to recover from noisy signals and conflicting constraints. Reward functions were tied to operational outcomes, not superficial formatting heuristics.

Outcome

Client teams gained a controlled sandbox for testing policy and prompting strategies before real rollout. The simulator improved policy adherence and reduced brittle behavior during exception-heavy sequences. Because run traces were fully instrumented, debugging cycles shortened significantly across model updates.